CaseWhy Hub · CaseWhy Appeals · For long-term care ombudsman programs

For long-term care ombudsman programs

CaseWhy Appeals is free, permanently, for long-term care ombudsman programs — the seat, and the observation-status and SNF discharge content your residents and families ask about most.

The program seat — free, forever

Unlimited cases, letters cited to the rule, both deadlines computed, and an Appeal Tracker for every resident's case — at no cost, with attribution.

Observation status & SNF discharge

• The two-midnight rule and observation status — why a hospital calls a stay "observation" instead of "inpatient," and what that changes: the observation-status-change explanation.
• A change-of-status appeal (MCSN, CMS-10868) — the fast, expedited QIO review a hospital reclassification triggers, for stays on or after February 14, 2025.
• SNF discharge — the fast-appeal chooser routes a family straight to the right form: appeals.casewhy.com/fast-appeal.

Training

A 30-minute session for your program — appeals-help@casewhy.com.

Template letter for state programs

Ask for the template your state program office can use to introduce CaseWhy Appeals to local ombudsman staff — same address as above.